AIR-PIPE Broadband Internet

Season Greetings from AIR-PIPE!

This is a special time of year to enjoy the company of family and friends. However, some aren't able to spend the holidays with the ones they love. That's why AIR-PIPE is thankful to provide our customers with a way to stay connected during the holidays. AIR-PIPE Internet provides multiple opportunities to reach out to long-distance loved ones via email, instant messengers, web cams, and VoIP phone calls, just to name a few. Celebrate with ALL your family this year using AIR-PIPE Broadband Internet.

From the team at AIR-PIPE, we wish you and your family a joyous holiday season!

Tower Dogs - One Of The Most Dangerous Jobs In The World

AIR-PIPE Tower Dogs

Tis the season for snow on the mountains again and our Tower Climbers are hard at work. Tower Climbing has been named as one of the most dangerous jobs in the world (as Stated by Dateline MSNBC) due to the severe weather conditions, extreme heights, and treacherous tower locations. Weather it rains or shines, throughout the year our Certified Tower Climbers are installing and maintaining advanced equipment on our vast network of towers and relay points.

This time of year provides the most dangerous weather conditions for our guys to perform in. Severe cold weather, rapid ice development on the towers, and snowed in buildings and roads keep our climbers on alert and prepared for anything.

Though these conditions are dangerous, AIR-PIPE is well equipped with the necessary equipment to maintain each tower location in severe weather situations while keeping the safety of our team as a main focus. Checkout a few photos take of our brave Tower Dogs working at some of our tower locations.

Technical Tip: SPYWARE - What You Should Know

Recognizing and Avoiding Spyware

Because of its popularity, the internet has become an ideal target for advertising. As a result, spyware, or adware, has become increasingly prevalent. When troubleshooting problems with your computer, you may discover that the source of the problem is spyware software that has been installed on your machine without your knowledge.

What is spyware?

Despite its name, the term "spyware" doesn't refer to something used by undercover operatives, but rather by the advertising industry. In fact, spyware is also known as "adware." It refers to a category of software that, when installed on your computer, may send you pop-up ads, redirect your browser to certain web sites, or monitor the web sites that you visit. Some extreme, invasive versions of spyware may track exactly what keys you type. Attackers may also use spyware for malicious purposes.

Because of the extra processing, spyware may cause your computer to become slow or sluggish. There are also privacy implications:

  • What information is being gathered?
  • Who is receiving it?
  • How is it being used?

How do you know if there is spyware on your computer?

The following symptoms may indicate that spyware is installed on your computer:

  • you are subjected to endless pop-up windows
  • you are redirected to web sites other than the one you typed into your browser
  • new, unexpected toolbars appear in your web browser
  • new, unexpected icons appear in the task tray at the bottom of your screen
  • your browser's home page suddenly changed
  • the search engine your browser opens when you click "search" has been changed
  • certain keys fail to work in your browser (e.g., the tab key doesn't work when you are moving to the next field within a form)
  • random Windows error messages begin to appear
  • your computer suddenly seems very slow when opening programs or processing tasks (saving files, etc.)

How can you prevent spyware from installing on your computer?

To avoid unintentionally installing it yourself, follow these good security practices:

  • Don't click on links within pop-up windows - Because pop-up windows are often a product of spyware, clicking on the window may install spyware software on your computer. To close the pop-up window, click on the "X" icon in the titlebar instead of a "close" link within the window.
  • Choose "no" when asked unexpected questions - Be wary of unexpected dialog boxes asking whether you want to run a particular program or perform another type of task. Always select "no" or "cancel," or close the dialog box by clicking the "X" icon in the titlebar.
  • Be wary of free downloadable software - There are many sites that offer customized toolbars or other features that appeal to users. Don't download programs from sites you don't trust, and realize that you may be exposing your computer to spyware by downloading some of these programs.
  • Don't follow email links claiming to offer anti-spyware software - Like email viruses, the links may serve the opposite purpose and actually install the spyware it claims to be eliminating.

As an additional good security practice, especially if you are concerned that you might have spyware on your machine and want to minimize the impact, consider taking the following action:

  • Adjust your browser preferences to limit pop-up windows and cookies - Pop-up windows are often generated by some kind of scripting or active content. Adjusting the settings within your browser to reduce or prevent scripting or active content may reduce the number of pop-up windows that appear. Some browsers offer a specific option to block or limit pop-up windows. Certain types of cookies are sometimes considered spyware because they reveal what web pages you have visited. You can adjust your privacy settings to only allow cookies for the web site you are visiting (see Browsing Safely: Understanding Active Content and Cookies and Evaluating Your Web Browser's Security Settings for more information).

How do you remove spyware?

  • Run a full scan on your computer with your anti-virus software - Some anti-virus software will find and remove spyware, but it may not find the spyware when it is monitoring your computer in real time. Set your anti-virus software to prompt you to run a full scan periodically (see Understanding Anti-Virus Software for more information).
  • Run a legitimate product specifically designed to remove spyware - Many vendors offer products that will scan your computer for spyware and remove any spyware software. Popular products include Lavasoft's Ad-Aware, Microsoft's Window Defender, Webroot's SpySweeper, and Spybot Search and Destroy.
  • Make sure that your anti-virus and anti-spyware software are compatible - Take a phased approach to installing the software to ensure that you don't unintentionally introduce problems.

Welcome To The Mouse Pad

Please welcome The Mouse Pad to the Spokane Valley Neighborhood, a locally owned and operated computer and laptop sales and repair establishment. Originating in Kellogg Idaho, The Mouse Pad has expanded their service area to include Spokane and the surrounding cities. If you are having trouble with your existing computer, laptop or internal network, or maybe need a new computer all together, The Mouse Pad is your local solution provider.

AIR-PIPE's technical support staff will continue to provide superior, local, customer support regarding technical issues and concerns related to your AIR-PIPE Internet connection. If you are experiencing any other issues with your computer or internal network we will proudly direct you to an experienced Mouse Pad professional to further assist you.

The Mouse Pad, with over 15 year of experience, is capable of handling any of your residential and/or business computer repair and purchase needs. Click here for a list of some of the areas The Mouse Pad staff specialize in. For more information about The Mouse Pad or to speak with a representative please call 1-509-723-2293.

Satisfied Customer Quote

"I am not one who is easily impressed, but the young man who contacted me and cleared up the problem should be commented upon.

Bill promptly responded to my telephone call. He was friendly, outgoing, helpful and VERY knowledgeable. The problem was isolated, found to be in equipment on the site, and promptly corrected. During the contact, I asked a couple technical questions and he pleasantly explained them in detail.

I would like to thank Bill again for his top-notch customer service and conclude by telling WOW/Air-Pipe, "You are lucky to have an employee of this caliber working for you."

Joe W.

AIR-PIPE Team Member BIO

Darrell Larson

Darrell Larson, Project Manager

Darrell has over 27 years of expertise in the data/telecommunications industry. Darrell has been with the company since 2007 as a Project Manager. He has been successfully managing crews for installation, ordering materials, building quotes, and maintaining job satisfaction for many large networks in the Spokane and surrounding areas. Darrell is a graduate of Olympic College with an Associate degree in Electronics. Darrell previous work history includes employment at Communications Northwest and a Partnership at Advanced Communication Networks, Inc.

One of the projects Darrell is currently working on is extending wireless broadband Internet service to the town of Malden Washington through a USDA Community Connect Grant. This grant allows AIR-PIPE to bring high-speed Internet to the community's establishments and members. This expansion will be a great positive affect on economic devlopment in the area.

NOTICE: New Photos for Viewing

Check out newly added photos from the Grand Opening of Our Spokane Valley Office as well as photos of AIR-PIPE Internet service installations and tower photos.