AIR-PIPE Broadband Internet

Love is in the AIR-PIPE! Happy Valentines Day!

Happy Valentines Day!

Thank you for choosing AIR-PIPE, a locally owned and operated company, as your Internet service provider. Buying local when we can is important. Keep your local merchants in mind when looking for great gift ideas for this Valentines Day.

Chances are there is a local business who has just what you're looking for plus the friendly & knowledgeable customer service you appreciate in a locally owned business. Check out a few of the local business websites we found with great gift ideas.

Happy Valentines from the staff at AIR-PIPE!

What Is A Router? Do I Need One?

What is a Router?

A router is a hardware device in a computer network that routes data packets from a LAN 'Local Area Network' (aka. Your home or business network) to another LAN or WAN 'Wide Area Network'(aka. The Internet or another network outside your own).

What is a Wireless Router?

A wireless router has the functionality of a wired router plus your own personal wireless access point allowing wireless communication to the Internet or other network device.

Do I Need To Get A Router?

Generally there are two basic reasons to use a router at your home or office location.

The first is for security. It is usually highly recommended that you use a wired or wireless router at your home or office due to the additional security features received to protect your internal network from the world wide web. Think of it as locking your front door. A router functions as a lock to help keep unwanted guests from entering your home or "your computer" without an invitation. However, unlike many other providers, AIR-PIPE automatically provides its basic users with this protection due to the superior technology used and the way our network has been systematically designed*.

Linksys WRT54-G Wireless Router

The second reason is connecting multiple devices to the web. Many homes and businesses have multiple computers and other network devices. A typical household or business prefers to have all devices connected to the Internet at the same time. A router provides you with this functionality and can do so wirelessly through a signal transmitted in the air from a wireless router or wired through cables that connect your wired router to your computer, laptop or other network device. If you have more than one computer or device that you would like to connect to the Internet then it is recommended you use a router.

* If you are an advanced user requiring additional protection for features above and beyond typical usage of the Internet, additional security features may be needed. Speak with a customer service representative for clarification.

Which One Should I Get?

There are many different makes and models of wired and wireless routers out there. We recommend you use a Linksys brand wireless router, model # WRT54-G. The cost difference between a wired or wireless router is mute when considering the additional functionality received with a wireless model. These routers are readily available through AIR-PIPE or at your local computer retailer.

Key Things To Remember

  • Change the default username and password: Create your own personal username and password that is easy for you to remember but not easy for someone else to figure out. This will drastically reduce the chances of someone hacking into your network.
  • We suggest you print out our Troubleshooting Checklist and keep it with your router. Write your username and password on this sheet for easy access. Use this guide to assist you if you are ever experiencing an internal network issue.
  • We have certified computer gurus available if you prefer to have an experienced technician install your router and setup your internal network. Contact our customer service department to find out more.

TECH-TIP: Avoid Social Engineering & Phishing Attacks

Do not give sensitive information to anyone unless you are sure that they are indeed who they claim to be and that they should have access to the information.

What is a social engineering attack?

In a social engineering attack, an attacker uses human interaction (social skills) to obtain or compromise information about an organization or its computer systems. An attacker may seem unassuming and respectable, possibly claiming to be a new employee, repair person, or researcher and even offering credentials to support that identity. However, by asking questions, he or she may be able to piece together enough information to infiltrate an organization's network. If an attacker is not able to gather enough information from one source, he or she may contact another source within the same organization and rely on the information from the first source to add to his or her credibility.

What is a phishing attack?

Phishing is a form of social engineering. Phishing attacks use email or malicious websites to solicit personal information by posing as a trustworthy organization. For example, an attacker may send email seemingly from a reputable credit card company or financial institution that requests account information, often suggesting that there is a problem. When users respond with the requested information, attackers can use it to gain access to the accounts.

Phishing attacks may also appear to come from other types of organizations, such as charities. Attackers often take advantage of current events and certain times of the year, such as

  • Natural disasters (e.g., Hurricane Katrina, Indonesian tsunami)
  • Epidemics and health scares (e.g., H1N1)
  • Economic concerns (e.g., IRS scams)
  • Major political elections
  • Holidays

Don't take the bate! How to avoid being a victim.

  • Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about employees or other internal information. If an unknown individual claims to be from a legitimate organization, try to verify his or her identity directly with the company.
  • Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person's authority to have the information.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information. This includes following links sent in email.
  • Don't send sensitive information over the Internet before checking a website's security (see Protecting Your Privacy for more information).
  • Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).
  • If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a website connected to the request; instead, check previous statements for contact information. Information about known phishing attacks is also available online from groups such as the Anti-Phishing Working Group (
  • Install and maintain anti-virus software, firewalls, and email filters to reduce some of this traffic (see Understanding Firewalls, Understanding Anti-Virus Software, and Reducing Spam for more information).
  • Take advantage of any anti-phishing features offered by your email client and web browser.

What do you do if you think you are a victim?

  • If you believe you might have revealed sensitive information about your organization, report it to the appropriate people within the organization, including network administrators. They can be alert for any suspicious or unusual activity.
  • If you believe your financial accounts may be compromised, contact your financial institution immediately and close any accounts that may have been compromised. Watch for any unexplainable charges to your account.
  • Immediately change any passwords you might have revealed. If you used the same password for multiple resources, make sure to change it for each account, and do not use that password in the future.
  • Watch for other signs of identity theft (see Preventing and Responding to Identity Theft for more information).
  • Consider reporting the attack to the police, and file a report with the Federal Trade Commission (

Its Time For The Spokane Home & Yard Show!

Spokane Home & Yard Show

This will be AIR-PIPE's first year with a booth at the Home & Yard Show. We hope you come down to meet our friendly staff in person and visit with us about your experience with AIR-PIPE. We view this as a great chance to meet our customers face to face and listen to your thoughts, comments and suggestions on how to make your experience even better.

Please tell your friends and family to come visit us, check out our booth and try out our service. If they are looking for a new Internet Service Provider or would like to explore their options, we would be happy to answer their questions and prequalify their location.

Don't miss out on this chance to provide us with your feedback and have any and all of your Internet questions answered by one of our knowledgeable representatives.

  • Spokane Fair & Expo Center - Corner of Broadway & Havana - Spokane, WA
Dates and Hours:
  • Thursday, February 25 | 12:00 Noon - 9:00p.m.
  • Friday, February 26 | 12:00 Noon - 9:00p.m.
  • Saturday, February 27 | 10:00a.m. - 8:00p.m.
  • Sunday, February 28 | 10:00a.m. - 5:00p.m.
  • Adults $6.00 - Good all Weekend! Children 12/U Free! - Acres of Free Parking!

We hope to see you there!

AIR-PIPE Customer Appreciation

A Thank You To Some Of Our Long Term Customers!

Business Customer Appreciation

The staff at AIR-PIPE would like to extend our most sincere gratitude to the folks at Empire Lumber Co., located in Spokane, for their long standing subscription to our AIR-PIPE Internet service. (Over 7 years!)

Residential Customer Appreciation

A big thank you also to long time residential customer Dr. Grable. (Over 6 years!) The growth that we have experienced in the past years is due to customers like you, who faithfully support our business.

We are honored to be your chosen Internet Service Provider and we look forward to serving you for many years to come!

THANK YOU Empire Lumber Co.!

THANK YOU Dr. Grable!

AIR-PIPE Team Member BIO

Justin Wagner

Justin Wagner, Network Administrator

Justin has 6 years experience in the wireless ISP business, 5 with AIR-PIPE and one operating his own small scale wireless ISP. Justin is Cisco CCENT certified an IEEE member and an extra-class licensed Amateur radio user. Justin is studying Electrical Engineering at EWU and works for the company when he is not in school. Justin is also fluent in Portuguese and proficient in Spanish.

NOTICE: Refer A Friend & Save!

Remember to take advantage of our great REFERRAL PROGRAM! Receive a $49.95 CREDIT on your account for every referred friend or family member who subscribes to AIR-PIPE!

UNLIMITED Referrals are Available!

This offer is not available with any other promotions. Your name must be mentioned at the time of installation in order for you to receive the credit. Retroactive credits are not available.