To help ensure a positive customer experience we have provided a list of things to be aware of when connecting to the Internet as well as some trouble shooting techniques for issues with a home network.
We want to make sure that our customers are aware of the steps that should be taken when preparing your computer to connect to the Internet. It is important to keep your Windows updates current. To do this, go to your Internet browser, choose tools, then Windows update. Even though AIR-PIPEs connection is encrypted, and has its own firewall, every individual connecting to the Internet should have an anti-virus program as well as anti-spyware software installed on their personal system. Below are links to recommended pages offering free software to install on your computer.
Troubleshooting | Unable to get Online - [Printable Version]
We suggest you keep this printable copy of the above steps in the AIR-PIPE Troubleshooting Checklist next to your computer to reference when needed.
If you are an AIR-PIPE customer and are still experiencing issues after having gone through the above steps, please do not hesitiate to call our techinical department at 509 892-2482. Our technical support department is available 24/7. If you call after regular business hours, please leave a message in the tech support voice mail box and a technician will respond to your call as soon as possible.
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17813 E Appleway, Spokane Valley, WA 99016